E-mail has become a preferred method of office and business communication. It's quick, it's flexible, and it can be very efficient.
But it can also be very dangerous:
It can lead to disclosure of sensitive information -- The CEO of a small company accidentally sent the new CFO's offer letter (with salary) instead of his resume to all employees.
It can lead to personnel problems -- A major US corporation had to discipline hundreds of employees for exchanging sexually explicit e-mail.
It can lead to expensive lawsuits -- A federal judge ruled that e-mail messages written by the vice chairman of a leading investment bank could be used in a civil trial as evidence of potential fraud.
It can cost your company millions -- A leading brokerage firm had to pay $100 million after investigators uncovered e-mails from an analyst disparaging stocks he was recommending that clients buy.
It can also be very inefficient --Badly written e-mails force confused recipients to waste valuable time seeking clarification. Spelling errors, grammar mistakes, and insensitive language can also damage your company's public image and drive away clients.
But you can act to make your e-mail safer and more efficient. High Stakes Writing, LLC, can help you through online courses and in-person seminars that focus on e-mail:
HSW's suite of online courses, lasting between 30 minutes and two hours, includes:
HSW 101: Writing Safe E-mail -- The pitfalls of e-mail and how to avoid them. Recommended for all employees.
HSW 102: Editing and Proofreading E-mail-- A system for reliably editing and proofreading electronic documents.Recommended for employees who need to improve their editing and proofreading skills, especially employees who e-mail customers and the public.
HSW 103: Techniques for Clear and Effective E-mail-- Techniques for writing safe e-mail messages that are understandable in a single rapid reading. -- Recommended for workers and managers in government and business who depend on e-mail for coordination and decision-making.
HSW 201: The E-CARE Approach to E-mail Content Security -- A step-by-step risk-management approach to preventing embarrassing or career-threatening disclosures and errors in e-mail.Recommended for employees and managers dealing with sensitive or proprietary information or information subject to government regulation.
Contact us now to get your company or agency on the road to safer and more-efficient e-mail!
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